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The National Grief and Bereavement Association
Privacy Policy (002)

At The National Grief and Bereavement Association, we value those we support, our staff and associates and take your privacy very seriously; treating any information offered to us with great care. We will ensure any personal information you provide to us is protected using secure systems and processes.


We comply with the General Data Protection Regulations and other relevant legislation.


When you use our website, social media pages or provide personal information to us by other means, you consent to us collecting and using the information in the ways set out in this policy.


Who are The National Bereavement Association?

The National Grief and Bereavement Association offer a holistic approach to managing and coping grief by empowering those navigating grief and those supporting grieving individuals.


What information do we collect?

There are a variety of ways in which we may collect your personal information; it could be during a telephone conversation, when submitting an enquiry, when signing up for training or the newsletter.

Information we might collect includes name, address, phone number, and email addresses.


Sensitive Data

On occasion, we might gather information which is classified as ‘sensitive data’ under the Data Protection Act. We will only ever hold this information for specific purposes and it will not be stored without your consent.

How your data is used.

We use the personal information you give us, where relevant, for:

● Administrative purposes

● Providing you with information

● Providing safe and consistent services

● Processing and handling sales and purchases

● Where you have agreed, we will provide you with regular updates and offers.

● These communications may be sent by email.

If you wish to opt out at any time, you can do so by clicking on the unsubscribe link in any email you receive from us. Your information will never be shared with any other organisation unless your express consent has been obtained for referral to another support professional.

How do we protect your information?

We have secure systems and processes in place and we take all precautions to ensure that the personal information you provide us remains safe..


When associates work on our behalf they only have access to the information required to deliver the service.


We will only disclose your personal information to another party if required to by law except in circumstances where there is a safeguarding concern. We will do our utmost to discuss our concern with you and explain the action we will take.


What are your rights?

You have rights over personal data we hold about you under GDPR. They are:

● You have a right to request access to the personal data that we hold about you, and you will be provided with this unless legal exceptions apply.

● You have the right to have inaccurate or incomplete information we hold about you corrected. If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.

● You have the right to ask us to delete some or all of your personal information.

● If we are processing your personal information based on our interests or for research or statistics, you can object to our usage of your information.


If you want to exercise any of the above rights, please contact us by emailing our data protection officer at


We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

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